IT Professional & Technical Support Specialist
20+ Years of Technology, Web Infrastructure & Online Community Experience
I'm Brandon Sheley. I work in helpdesk support, Windows systems administration, and cloud infrastructure — usually as the person an organization calls when something breaks and has to stay fixed. This site is where I keep the homelab hardware price trackers and Proxmox guides I maintain, alongside a record of the web work I've built along the way.
Experience & Impact
Real-world solutions demonstrating how my expertise solves organizational challenges.
Enterprise Azure Migration & Infrastructure Management
The Challenge
Migrate from on-premises infrastructure to cloud-based solutions while maintaining business continuity.
My Role
Led Azure AD implementation, user/group migrations, hybrid identity, and ongoing support.
The Outcome
Completed the migration with minimal disruption to users, and moved ongoing identity management into a single cloud-based system.
IT Support & Helpdesk Optimization
The Challenge
Organizations struggled with slow ticket resolutions, inconsistent support, and lack of processes.
My Role
Provided tier 1-3 support, implemented ticketing best practices, and established clear workflows.
The Outcome
Faster ticket turnaround, more issues resolved on first contact, and a smoother onboarding process for new staff.
Disaster Recovery & Cybersecurity
The Challenge
Backups existed on paper but had never been restored from, which meant nobody actually knew whether a recovery would work.
My Role
Designed and implemented BDR strategies, automated backups, and enhanced cybersecurity.
The Outcome
Reliable, monitored backups with a tested restore process and a clear recovery plan in place.
Virtualization & Server Management
The Challenge
Companies needed to consolidate servers, improve resource utilization, and reduce hardware costs.
My Role
Architected virtualization using ESXi, Hyper-V, and Proxmox, optimizing resources and management.
The Outcome
Consolidated physical hardware onto fewer hosts, improving resource utilization and reducing maintenance overhead.
