IT Professional & Technical Support Specialist
20+ Years of Technology Excellence
I'm Brandon Sheley, a seasoned IT professional specializing in helpdesk support, Windows systems administration, and cloud infrastructure. With over two decades of experience in the tech sector, I help businesses and organizations navigate complex technical challenges with reliable, innovative solutions.
This site is designed for businesses seeking technical expertise, IT professionals looking for resources and insights, and anyone interested in technology solutions. Here, you'll find my professional experience, technical projects, and a collection of tools and resources I've developed over the years.
Whether you need help with Azure cloud services, Windows server management, cybersecurity, or general IT support, I bring a wealth of knowledge and a passion for solving complex technical problems.
👤 About Me
I specialize in helpdesk support, Windows systems, and modern IT infrastructure, with a strong foundation across cloud, on-prem, and self-hosted environments. My experience includes working with Microsoft Azure, Active Directory, and a wide range of operating systems including Windows, Linux, and macOS. I enjoy solving complex technical problems and delivering practical, reliable solutions that improve system performance, security, and usability.
Alongside professional IT work, I design and maintain HomeLab environments where I explore virtualization, containers, and infrastructure management. I regularly work with hypervisors such as Proxmox, ESXi, Hyper-V, and VMware, building and managing virtual machines, containerized services, backup solutions, and monitoring tools. This hands-on approach strengthens my knowledge of cybersecurity, disaster recovery, networking, and system optimization with a focus on stability, efficiency, and long-term maintainability.
⚡ Key Proficiencies
- 🔧Skilled in computer hardware and software troubleshooting.
- 💻Proficient in installing and troubleshooting Windows, iOS, and Linux OS environments.
- 🎫In-depth knowledge of ticketing systems including ServiceNow, ConnectWise, Kaseya BMS, Ninja RMM, and ServiceDesk.
- 🛡️Extensive experience in backup, disaster recovery (BDR), and cybersecurity.
- 🖥️Comprehensive knowledge of Windows, Apple, and Linux operating systems.
- ☁️Well-versed in Azure AD and user/group management.
- ⚙️Experienced with hypervisors such as ESXi, Hyper-V, Proxmox, and VMware.
- 🌐Proficient in modern networking devices and printers.
- ⏱️Strong time management and prioritization skills.
- ✨Efficient independent worker with a positive approach to troubleshooting.
🚀 Ready to Transform Your IT Infrastructure?
Let's discuss how my expertise can help solve your technical challenges.
View My Projects See My SkillsExperience & Projects
Real-world solutions and their impact
☁️ Enterprise Azure Migration & Infrastructure Management
🎯 The Challenge
A mid-size organization needed to migrate from on-premises infrastructure to cloud-based solutions while maintaining business continuity and improving scalability.
👨💻 My Role
Led the Azure AD implementation, managed user and group migrations, configured hybrid identity solutions, and provided ongoing support for cloud infrastructure management.
✅ The Outcome
Successfully migrated 200+ users to Azure AD with zero downtime, reduced infrastructure costs by 30%, and improved system reliability and scalability for future growth.
🛠️ Comprehensive IT Support & Helpdesk Optimization
🎯 The Challenge
Multiple organizations struggled with slow ticket resolution times, inconsistent support quality, and lack of standardized processes across Windows, Linux, and Apple environments.
👨💻 My Role
Provided tier 1-3 support across diverse platforms, implemented ticketing system best practices (ServiceNow, ConnectWise, Kaseya BMS), and established troubleshooting workflows for hardware and software issues.
✅ The Outcome
Reduced average ticket resolution time by 45%, improved first-call resolution rate to 75%, and established documentation standards that reduced onboarding time for new team members by 50%.
🔒 Disaster Recovery & Cybersecurity Implementation
🎯 The Challenge
Organizations lacked robust backup and disaster recovery solutions, leaving them vulnerable to data loss and extended downtime from system failures or security incidents.
👨💻 My Role
Designed and implemented comprehensive BDR strategies, configured automated backup systems, developed recovery procedures, and enhanced cybersecurity measures across server infrastructure.
✅ The Outcome
Achieved 99.9% backup success rate, reduced recovery time from days to hours, and prevented multiple potential data loss incidents through proactive monitoring and rapid response protocols.
🖥️ Virtualization Infrastructure & Server Management
🎯 The Challenge
Companies needed to consolidate physical servers, improve resource utilization, and create more flexible, scalable infrastructure while reducing hardware costs.
👨💻 My Role
Architected and deployed virtualization solutions using ESXi, Hyper-V, Proxmox, and VMware, managed virtual server environments, and optimized resource allocation across multiple hypervisors.
✅ The Outcome
Consolidated 15 physical servers into 3 host systems, improved resource utilization by 60%, reduced hardware costs by $50K annually, and enabled rapid deployment of new services.
Projects & Resources
E-Waste Recycling Initiatives
My efforts and resources dedicated to responsible electronic waste management.
Media Lab
An overview of my home media server, archival, and content processing setup.
IoT Greenhouse Project
Details on my automated, sensor-driven indoor gardening setup.
AI Prompt Engineering
Exploration of techniques and best practices for interacting with large language models.
Data Hoarding
A deep dive into my data collection, archival practices, and storage philosophy.
API Finder
Find APIs for your projects easily.
IT Tools
A collection of utilities and resources for IT professionals.