IT Professional & Technical Support Specialist
20+ Years of Technology Excellence
I'm Brandon Sheley, a seasoned IT professional specializing in helpdesk support, Windows systems administration, and cloud infrastructure. With over two decades of experience, I help businesses navigate complex technical challenges with reliable, innovative solutions.
This site serves as a resource for businesses seeking technical expertise, IT professionals looking for insights, and anyone interested in technology solutions.
About Me
I specialize in helpdesk support, Windows systems, and modern IT infrastructure, with a strong foundation across cloud, on-prem, and self-hosted environments. My experience includes Microsoft Azure, Active Directory, and various operating systems (Windows, Linux, macOS).
Alongside professional work, I maintain complex HomeLab environments where I explore virtualization and containers. I regularly build and manage services on Proxmox, ESXi, Hyper-V, and VMware. This hands-on approach strengthens my cybersecurity, disaster recovery, and system optimization expertise.
Key Proficiencies
- • Hardware and software troubleshooting and installation (Windows, macOS, Linux).
- • Ticketing systems (ServiceNow, ConnectWise, Kaseya BMS, Ninja RMM, ServiceDesk).
- • Backup, disaster recovery (BDR), and cybersecurity principles.
- • Azure AD, user/group management, and cloud infrastructure.
- • Virtualization and hypervisors (ESXi, Hyper-V, Proxmox, VMware).
- • Modern networking configuration and peripheral device management.
Experience & Impact
Real-world solutions demonstrating how my expertise solves organizational challenges.
Enterprise Azure Migration & Infrastructure Management
The Challenge
Migrate from on-premises infrastructure to cloud-based solutions while maintaining business continuity.
My Role
Led Azure AD implementation, user/group migrations, hybrid identity, and ongoing support.
The Outcome
Migrated 200+ users with zero downtime, reduced costs by 30%, and improved reliability.
IT Support & Helpdesk Optimization
The Challenge
Organizations struggled with slow ticket resolutions, inconsistent support, and lack of processes.
My Role
Provided tier 1-3 support, implemented ticketing best practices, and established clear workflows.
The Outcome
Reduced resolution time by 45%, improved FCR to 75%, and cut onboarding time by 50%.
Disaster Recovery & Cybersecurity
The Challenge
Lack of robust backup and disaster recovery left organizations vulnerable to data loss and downtime.
My Role
Designed and implemented BDR strategies, automated backups, and enhanced cybersecurity.
The Outcome
Achieved 99.9% backup success rate, reduced recovery time to hours, and prevented data loss.
Virtualization & Server Management
The Challenge
Companies needed to consolidate servers, improve resource utilization, and reduce hardware costs.
My Role
Architected virtualization using ESXi, Hyper-V, and Proxmox, optimizing resources and management.
The Outcome
Consolidated 15 servers into 3 hosts, improved utilization by 60%, and saved $50K annually.
Additional Resources
Deep dives into specific technical topics and side projects.
E-Waste Recycling
Responsible electronic waste management initiatives and resources.
Media Lab
An overview of my home media server, archival, and content processing setup.
AI Prompt Engineering
Techniques and best practices for interacting with large language models.
Data Hoarding
A deep dive into my data collection, archival practices, and storage philosophy.
API Finder
Find APIs for your projects easily.
IT Tools
A collection of utilities and resources for IT professionals.